Are you a Credit Controller who can manage complex accounts rather than just chase debt? Can you work through messy data and still keep control of your ledger? Do you build relationships to resolve issues, not just escalate them?
A rapidly growing Housing provider is seeking an Interim Credit Controller to support a high-volume, complex income function within its exempt housing portfolio. This is a 3-6 month contract with the potential to go perm if desired.
This is a hands-on role focused on both clearing an existing backlog and establishing consistent, sustainable day-to-day processes. You will take ownership of a portfolio of tenant accounts, working closely with internal teams, external agents and local authorities to ensure income is accurately recorded and collected.
Key responsibilities include:
* Managing a portfolio of tenant accounts, maintaining accurate ledgers and resolving discrepancies.
* Working through aged debt, investigating balances and taking ownership of clearing backlog items.
* Chasing outstanding income through a combination of tenant engagement, agent liaison and local authority follow-up.
* Allocating payments, maintaining data integrity and ensuring all transactions are correctly recorded.
* Logging actions and maintaining clear audit trails across accounts.
* Supporting the transition from backlog clearance into steady-state account management.
This is a growing organisation operating in a fast-paced and evolving environment. You’ll be joining at a key point where processes are being embedded and capacity is being built. It’s an opportunity to take real ownership of your work, contribute to improving how income is managed, and be part of a collaborative, supportive team.
This is an office-based role (Monday to Friday) in an easily accessible Birmingham location with free on-site parking and excellent transport links.
To be considered, please meet these criteria:
* Experience in Credit Control, Accounts Receivable or account management within a high-volume environment.
* Strong attention to detail and ability to work through complex or imperfect data.
* A methodical, proactive approach with the confidence to investigate and resolve issues independently.
* Strong communication skills, with the ability to build relationships across multiple stakeholders.
* Experience within Housing or working with Housing Benefit / local authority income is highly desirable.
An immediate start available to expedite the process for strong candidates, so if you meet the criteria above, please get in touch for a quick turnaround!