Account Information: We're partnered with a trusted supplier that has supported the UK dental market for over 30 years. Their extensive experience, combined with a knowledgeable, personal approach and excellent value, delivers consistently outstanding service. Based in West Sussex, they supply a comprehensive range of dental surgery equipment across the UK, from major capital investments to carefully selected small equipment sourced from leading manufacturers worldwide. Our partner is also an accredited member of the British Dental Trade Association (BDIA), reinforcing their commitment to quality and reliability. Role Overview: This growing B2B dental supplier is part of a wider dental group and has built a strong reputation for quality and reliability across the UK. With a collaborative culture where every voice matters, this is an exciting opportunity to support continued growth. You'll join a small, close-knit team, playing a key role in managing inbound leads, developing customer relationships, and processing orders to support ongoing sales growth. Key Responsibilities: Handle incoming customer calls and emails professionally and efficiently Follow up on warm inbound leads (no cold calling involved) Process customer orders accurately and in a timely manner Support account management activities and contribute to revenue growth Build and maintain strong relationships with returning customers Act as a trusted point of contact for customers, understanding their needs and providing appropriate solutions Deliver excellent customer service Manage inbound leads generated primarily through Google Ads and marketing campaigns Ensure all customer interactions and leads are tracked and followed up effectively Confidently discuss and promote a wide range of dental products Support customers with product information, availability, and recommendations Contribute ideas and feedback to help improve systems, processes, and customer experience Be adaptable and willing to support the wider team as the business grows Person Specification: Experience in internal sales, inside sales, telesales, or customer service, ideally within the dental industry or a dental supplier. Alternatively, experience as a trainee dental nurse or dental nurse looking to move into a commercial role Strong communication skills with a confident and professional telephone manner Customer-focused mindset with empathy and the ability to build long-term relationships Comfortable handling multiple enquiries via phone and email Ability to work both independently and collaboratively within a small team Package: Opportunity to join a growing where your contribution will have a real impact A supportive, close-knit team enviroment