Job Description
Contact Centre Agent - Temp ongoing
Your new companyYou'll be joining a local organisation based in south Bristol.Work PatternShift patterns consisting of 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00, 11:00 to 19:00, 12:00 to 20:00One weekend shift in every 3 weeks, weekend days to be taken in lieuHybrid available for weekend and late shifts
Your new role
* Handle inbound customer calls, providing clear, professional, and friendly support.
* Log all customer interactions accurately and promptly within the required CRM and call logging systems.
* Create, update, and resolve customer cases following internal processes and service-level expectations.
* Work across multiple systems to gather information, troubleshoot issues, and process customer requests.
* Escalate complex issues to relevant teams and ensure all follow up actions are recorded and tracked.
* You will not be strictly timed on breaks however lunch break will be on a rota.
What you'll need to succeed
* Previous experience in a contact centre, customer service, or helpdesk environment.
* Strong ability to use multiple software systems simultaneously, such as CRMs, ticketing tools, or case management platforms.
* Excellent communication skills both verbal and written with the ability to handle challenging conversations professionally.
* High level of accuracy and attention to detail when logging information and managing cases.
* Ability to work in a fast paced environment, prioritising tasks and managing time effectively.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#4800796