IT Helpdesk Technician (13 Years Experience) Edinburgh/Hybrid Up to £35,000 Were looking for a motivated and customer-focused IT Helpdesk Technician to join our growing team. This is a great opportunity for someone with 13 years of helpdesk experience who is keen to develop their technical skills and progress their career in IT. The Role Youll be the first point of contact for IT support, providing friendly and efficient technical assistance to users across the business. Youll troubleshoot issues, resolve incidents remotely, and escalate where necessary, all while delivering excellent customer service. Key Responsibilities Provide first-line and second-line IT support to end users
Troubleshoot hardware, software, and network-related issues
Support Windows desktops, laptops, and mobile devices
Use remote support tools to diagnose and resolve issues
Maintain accurate records of incidents and requests
Follow IT security policies and best practices
Essential Skills & Experience 13years experience working in an IT helpdesk or support role
Understanding/knowledge of network fundamentals (LAN/WAN, Wi-Fi, DNS, DHCP)
Technical knowledge of Windows operating systems (Windows 11)
Technical knowledge of mobile operating systems (Apple iOS / Android)
Experience using remote support tools such as TeamViewer
Strong communication skills with the ability to explain technical issues clearly
Desirable Understanding or knowledge of Microsoft Azure and Office 365
Experience or familiarity with Microsoft Intune
Knowledge of IT security standards such as ISO 27001 and Cyber Essentials
Experience with Microsoft BitLocker
What We Offer A supportive team environment
Opportunities to learn and develop new skills
Exposure to modern Microsoft technologies
Career progression for the right candidate
If youre passionate about IT, enjoy helping people, and want to grow your technical expertise, wed love to hear from you. Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
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