We'd love to hear from you if you’re:an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk management)skilled in coaching, developing and leading teams experienced in managing rotas and recruiting staffadept at getting maximum sales out of a retail outlet experienced in a role working across multiple sites Retail ManagerReporting to the Area Manager, you'll be leading a small team of 3 retail team leaders, retail assistants and retail volunteers. You'll be part of the leadership team for the Batemans and Bodiam portfolio, working closely with the General Manager and the wider team, actively involved in making decisions that affect the whole place. This is a dual site role and involves Duty Management responsibilities.To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.Your focus every day will be on your customers: going out of your way to make sure they’re having their best possible day. You'll lead by example, inspiring your team and encouraging them to speak to customers. You’ll make sure that everyone who buys something knows just what a difference their contribution, however small, will make to the Trust’s work in protecting nature, beauty and history. You'll set stretching targets for the team and work together to achieve these through the highest standards of customer service and presentation of retail products.You’ll also be required to work some weekends and bank holidays.Please also read the full role profile, attached to the end of this advert.151462IRC151462