Salary: Up to £30,000 per annum (subject to experience and demonstrable success)
Overview
WhiteSpider is an advanced technology services company providing professional services and software defined solutions to enterprises across the world. Due to significant growth, we are seeking a highly organised, detail-oriented Sales Support Administrator to join our Sales and Marketing team to provide essential administrative and operational support to our Business Development and Account Management teams.
Job Purpose
To provide comprehensive administrative and operational support to the Sales team, ensuring smooth sales operations through efficient customer communication, accurate quote generation, diligent CRM maintenance, and effective marketing support. The role is crucial in enabling the Business Development and Sales team to focus on revenue-generating activities whilst maintaining exceptional customer service standards and operational excellence.
Responsibilities
* Provide first-line customer communication support, responding to customer enquiries via phone, email, and online channels in a professional and timely manner.
* Prepare, generate, and distribute customer quotations and proposals, ensuring accuracy and adherence to pricing guidelines and company standards.
* Maintain and update the CRM system (e.g., Salesforce, HubSpot, or similar) with accurate customer information, opportunity tracking, and activity logs.
* Support sales forecasting by updating pipeline data, tracking opportunity progression, and providing accurate reporting to the Sales Director.
* Process sales orders accurately, liaising with internal departments including finance, operations, and technical teams to ensure smooth order fulfilment.
* Coordinate and support marketing activities including email campaigns, customer communications, event logistics, and digital marketing initiatives.
* Assist with the organisation and coordination of customer events, webinars, trade shows, and sales meetings, including logistics, materials preparation, and attendee management.
* Maintain sales documentation, including contracts, agreements, and customer records, ensuring compliance with company policies and ISO standards.
* Prepare sales reports, presentations, and data analysis as required, providing insights into sales performance and customer engagement.
* Coordinate with technical teams to obtain product information, technical specifications, and support materials for customer proposals.
* Manage the sales inbox, scheduling meetings, coordinating calendars, and ensuring timely follow-up on customer enquiries and opportunities.
* Assist with customer onboarding processes, ensuring smooth transition from sale to service delivery.
* Maintain sales collateral, presentations, and marketing materials, ensuring they are current and accessible to the sales team.
* Provide after-sales administrative support, handling customer queries, processing changes, and coordinating with service delivery teams.
* Contribute to continuous improvement initiatives, identifying opportunities to streamline processes and enhance sales operations efficiency.
Requirements
* Minimum of 2 years' experience in sales support, sales administration, or similar customer-facing administrative role.
* Proven experience with CRM systems (Salesforce, HubSpot, Microsoft Dynamics, or similar).
* Excellent proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
* Strong organisational skills with exceptional attention to detail.
* Excellent written and verbal communication skills with professional telephone manners.
* Strong customer service orientation with ability to build positive relationships.
* Ability to manage multiple tasks and competing priorities in a fast-paced environment.
* Proactive self-starter with ability to work independently and as part of a team.
* Experience with quote generation and order processing.
* Understanding of sales processes and pipeline management.
* GCSE or equivalent qualification in English and Mathematics (Grade C/4 or above).
* Experience supporting marketing activities, such as email campaigns or events, is desirable.
* Exposure to the technology, IT services, or B2B sector is desirable.
* Experience working in a remote or hybrid environment is advantageous.
Seniority level: Entry level
Employment type: Full-time
Job function: Sales and Business Development
Industries: IT Services and IT Consulting
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