Overview
This role is to join a growing team in Manchester as a Graduate Repairs Handler in a customer-service based environment within the motor industry. The position is designed to develop professional skills and provide a clear career pathway within a supportive company.
Responsibilities
* Handling inbound-only calls (no sales)
* Arranging and booking vehicle repairs
* Monitoring progress and updating clients regularly
* Building relationships with garages and external stakeholders
* Producing reports for your manager
What’s in it for you
* A supportive graduate-friendly environment with career progression opportunities
* Learn transferable skills in communication, customer service, and stakeholder management
* Exposure to different areas of the business, with future opportunities to move up or across teams
* Your birthday off every year
* Team incentives, games, and rewards
* Regular staff nights out & social events (all paid for)
* Extra holiday days for good attendance
* Dress down Fridays
* Employee of the Month scheme
* Paid time off for your child’s first day of school
* Company pension & cycle-to-work scheme
Location and hours
Location: Manchester City Centre
Hours: 9AM – 5PM, Monday to Friday (no weekends)
What we’re looking for
This is a graduate position, so no direct experience is required—just enthusiasm, a professional attitude, and a willingness to learn. If you have previous customer service experience (retail, hospitality, contact centres, or university roles), that’s a bonus.
Details
* Seniority level – Entry level
* Employment type – Full-time
* Job function – Legal, Quality Assurance, and Administrative
* Industries – Retail Motor Vehicles, Law Practice, and Office Administration
Recruitment notes
Recruiting Legal talent into the top UK Law Firms. This position is advertised by The City Recruiter on behalf of their client.
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