Michael Page are working in partnership with this long standing organisation to recruit for a Customer Product Advisor, whom will provide expert assistance to customers, ensuring a seamless experience. This role involves offering product advice and resolving product queries efficiently.
Please note that this is not an IT/Tech related role and does concern physical products.
Client Details
This company is known for its commitment to providing high-quality products and exceptional service. The company values professionalism and strives to maintain a customer-focused approach in all its operations.
Description
Assist customers with product selection and provide detailed information about available options.
Respond promptly and effectively to customer enquiries, both in person and through other communication channels.
Maintain up-to-date knowledge of the company's product range to offer accurate advice.
Resolve product issues efficiently, ensuring a positive experience.
Support the team in achieving service targets.
Keep customer records updated in the system to track interactions and preferences.
Collaborate with other departments to ensure smooth operations in the Leeds location.
Adhere to company policies and uphold high standards of customer service at all times.Profile
A successful Customer Product Advisor should have:
Previous experience in a customer product specialist or engineering role.
Strong communication and interpersonal skills.
The ability to learn and retain detailed product information.
A solution-focused approach to resolving customer issues.
Proficiency in using customer management systems or similar software.
A professional and approachable demeanour.Job Offer
A competitive salary ranging from £28,000 to £30,000 per annum.
A permanent role with opportunities for growth within the company.
Generous holiday allowance and a supportive work environment.
Access to company benefits and discounts.If you have a keen interest in mechanics or engineering and like fixing things, then this could be the role for you