Job Title: Customer Service AssistantLocation: BanburyEmployment Type: Full-Time, Permanent Working Hours: Monday to FridayOur Banbury-based client is seeking a dedicated and enthusiastic Customer Service Assistant to join their team on a full-time, permanent basis. If you're passionate about providing exceptional customer service and thrive in a dynamic environment, we want to hear from you.Responsibilities:
* Deliver consistently high levels of customer service to both internal and external customers.
* Handle inquiries, complaints, and requests promptly and professionally.
* Communicate effectively with customers via various channels including phone, email, and in-person interactions.
* Collaborate with other team members to ensure smooth operations and customer satisfaction.
* Maintain accurate records of customer interactions and transactions.
* Identify opportunities for process improvement and contribute to enhancing overall customer experience.
Requirements:
1. Excellent communication skills, both written and verbal.
2. Strong interpersonal skills and the ability to build rapport with customers.
3. Previous experience in customer service or a related field is preferred but not essential.
4. Ability to multitask and prioritise tasks effectively.
5. Detail-oriented with a focus on delivering quality results.
6. Proficiency in using computer s...