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Facility services supervisor

Cowes
Northwood
Service supervisor
Posted: 23 February
Offer description

Make an Impact. Be Inspired. Join Northwood

Are you looking for a career where you can make a real impact? At Northwood, care is at the heart of everything we do-but we're also about community, innovation, and creating meaningful connections.

As Atlantic Canada's largest not-for-profit continuing care organization, we are a dynamic team of change makers, problem-solvers, and compassionate professionals who believe in the power of connection.

When you join Northwood, you become part of a forward-thinking, inclusive workplace where your ideas are valued, your growth is supported, and your work truly matters. Whether you're starting your career or looking for a meaningful next step, you'll find a place to thrive here.

We're committed to diversity, inclusion, and fostering a workplace where everyone feels valued and empowered. We recognize that every candidate brings unique strengths, and we strive to create an equitable hiring experience for all. If you require accommodations at any stage of the application, interview, or selection process, please let us know-we're here to support you.

Ready to love what you do? Join Northwood and be part of something bigger

Department: Infrastructur Services

Effective: TBD

Responsible To: Manager, Facility Services

Hours of Work: 40 Hours Biweekly Days/Evenings (8, 10 and 12 Hour Shifts)

Qualifications

High School Diploma or equivalent
Three to five years of relevant work experience
Environmental Hazard Awareness
Crisis Intervention Methods
Emergency Protocols
Risk Management Procedures
Current housekeeping and laundry service programs, systems, and practices
Computer Literacy

Duties

Accomplishes departmental objectives by supervising staff and organizing and monitoring work processes. Accomplishes staff job results by coaching, counselling and discipline. Plans, monitors, and appraises job results.
Schedule shifts and arrange for replacements in cases of absence.
Establish and educate staff on cleanliness and hygiene standards.
Motivates team members and resolve any issues that occur on the job.
Responds to customer complaints and special requests.
Maintains daily operations of the department.
Ensures all areas are clean and safe for residents, staff, and visitors.
Solves conflict within the department.
Communicates with external and internal clients.
Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
Ensures the needs of internal and external clients are anticipated and satisfied.
Performs administrative duties related to housekeeping operations.
Maintains a high level of cleaning quality in all areas of responsibility.
Maintains a safe working environment.
Follows safe work practices for chemical use including proper labelling, storage, and use. Appropriate Personal Protective Equipment
Develops and maintains communication links with multiple internal and external clients.

Salary: As per Northwood Scale

Applications: Completed internal application must be submitted online through the Northwood Hub. A current resume is required when applying for a position outside of your current department.

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