Your newpany
Our client is a leading innovator inmunication data analytics, boasting over 25 years of experience in the industry. Their cutting-edge solutions empower organisations and tech partners globally by providingprehensive insights intomunication patterns across fixed lines, mobile networks, and platforms like Microsoft Teams.
With a diverse clientele and a multi-skilled support team, they aremitted to delivering actionable analytics, ensuring clarity and accuracy inmunication data for enhanced customer experiences.
Your new role
As a DevOps / Customer Support Engineer, you will play a crucial role in maintaining, testing and enhancing infrastructure and tools to facilitate seamless software development and release processes.
This position offers a unique opportunity for full control and responsibility, supported by a network of skilled software developers. You will be responsible for ensuring the reliability, security and efficiency of our cloud-based infrastructure, primarily on Microsoft Azure, while providing first-line support to our valued customers through ticketing systems and direct interactions.
What you'll need to succeed
This is a varied hybrid role, and i deally you can be versatile with previous experience b uilding, testing and maintaining infrastructure and tools to support software development and release processes. You should have performed server maintenance and support for downtime and rebooting processes.
1. Experience and understanding of cloud-based infrastructure and services, particularly Microsoft Azure.
2. Proficiency in scripting languages, PowerShell.
3. Familiarity with software development processes and tools, including continuous integration and delivery.
4. Strong problem-solving and analytical skills. Excellentmunication and collaboration abilities
Desirable Tech exposure
5. Mitel / Avaya / Cisco / VOIP Telephone Systems
6. Understanding of Telephone CDR / SMDR Data outputs
7. MS SQL Server
8. Batch / PowerShell Scripting
9. Strong analytical and problem-solving
10. Globalscape EFT (FTP)
11. Microsoft Azure
12. VM Ware
13. MS Active Directory
14. MS Dynamics CRM
What you'll get in return
This organisation fosters a culture of innovation, collaboration and flexibility. They offer a relaxed work environment with flexible hours and real opportunities for career growth and development. Theirprehensive benefits package, including remote work options, reflects theirmitment to employee wellbeing and satisfaction.If you're passionate about technology, customer satisfaction and making a meaningful impact in themunication analytics space, get in touch.