A UK water utility company in Hatfield is seeking a Complaint Case Manager to enhance customer experience and handle complaints effectively. The role involves investigating issues, ensuring timely resolutions, and working closely with teams to improve service and prevent repeat complaints. Ideal candidates should have strong problem-solving and communication skills, a calm demeanor under pressure, and a customer-focused approach. The position offers a competitive salary of £30,000 along with various benefits including annual leave and professional development opportunities.
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