About the role
As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced. You will recommend recipes to customers and actively embody our ethos — passionate Partners serving food lovers.
You will use your enthusiasm and friendliness to build lasting relationships with customers, positively impacting their perception of the Waitrose brand and encouraging repeat visits by earning their trust and loyalty. Additionally, you'll help maximize sales and profit.
Key Responsibilities
1. Take responsibility for your food counter, ensuring high presentation and hygiene standards at all times.
2. Manage stock levels to ensure popular products are available.
3. Handle open food carefully, following all health & safety protocols, and help reduce food wastage.
4. Maintain knowledge of new products and understand Waitrose's food values, such as animal welfare.
5. Support the wider shop team with general shopkeeping tasks as needed.
Essential skills/experience you'll need
* Effective communication skills for working with team members and customers.
Desirable skills/experience you may have
* Experience in a customer-facing role.
* Experience in catering or hospitality environments.
* Knowledge and interest in current food and drink trends.
* Flexible approach to support the entire branch.
About The Partnership
We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re driven by our purpose to build a happier world. Now is an exciting time to join us as we innovate, adapt, and diversify, maintaining our commitment to price, quality, and service.
As Partners, we share ownership and responsibility for our success. We value our voices, work together through challenges, and treat everyone with kindness and respect.
We embrace diversity and create an environment where everyone can thrive, grow, and be themselves. Together, we make a difference.
Important points to note:
Some roles may require pre-employment vetting, including DBS checks. If needed, you will be informed and provided with details during recruitment. We encourage quick completion of any vetting documents to avoid delays. DBS checks are carried out by a registered third-party body, and financial probity checks may also be required for some roles.
We recommend applying promptly, as vacancies may close early if there is high interest.
We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss these options with the hiring manager during your interview.
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