At J Wallis Metals, we believe that exceptional customer service is the heart of a great brand. We're on the lookout for a friendly, proactive, and solution-oriented Customer Service Representative to join our growing team and help us deliver outstanding support to our valued customers. Duties to include: • Answering phone and taking messages. • Stock control • Ordering of Stock • Organising client records and keeping histories. • Deal with routine enquiries from the public, suppliers and staff • Receive and communicate messages • Clerical support in all areas of the business • Maintain records • Deal with routine correspondence • Work with due regard to health & safety requirements • General admin and maintaining tidiness in the shop • Meet and greet with customers and members of the public • The suitable candidate must be PC literate • Close work will be involved in this position • Good numeracy and English skills are required for this post. • Any other duties as requested by the placement supervisor, which will assist the trainee to complete the Customer Service Practitioner Level 2 Apprenticeship Working week: 30 Hours per week, days of working, Monday, Tuesday, Friday and Saturday. Progression to Business Administrator Level 3 for the right person. Desired skills and qualities: • Basic Computer Skills Essential. • Good Organisational Skills. • Good Communication Skills both written and verbal. • Strong work ethic • Ability to manage and prioritise tasks • Be reliable and supportive to other areas within the company • Understand the Data Protection Act • Punctual & presentable • Friendly & outgoing • Ability to understand and prioritise work in accordance with order entry requirement • Good communication skills • Self-motivated, reliant, diligent, analytical and numerate • Ability to work effectively, under pressure to meet deadlines • Competent with Microsoft applications • You’re a fast learner and eager to learn new things in ecommerce, with a commitment to lifelong learning • You like the proposition of being a part of a rapidly growing retailer and want to be able to make a difference Qualifications desired: Maths and English GCSE at grade 4 or above or equivalent. About the employer: Scrap metal recycling - We have a wealth of experience in the scrap metal industry, so you can be sure you are coming to the right place. Our yard allows us to dispose of your scrap metal in the safest and environmentally friendly way possible. Here at J Wallis Metals we are a registered end of life facility for cars (ELV) and authorised treatment facility (ATF).