Role: Lead - Retail Breakfix + Desk Side + Service Management
Customer: Wickes
Location: Watford - Wickes Building Supply Vision House, Colonial Way Watford WD24 4JL
Duration: Permanent
Is it Onsite/Remote/Hybrid: Onsite
Retails Domain experience is a must.
Job Description:
We are looking to onboard a person for Wickes who has the below skills:
* Retails Domain experience is a must.
* Has a sound understanding of Retail Breakfix – can understand the Wickes estate and guide the tech teams during escalations.
* Service Management mindset – need to liaise with Store Managers, Technical teams, Customer IT teams
* Can manage the Deskside at the HO and Distribution Centers. – Team management of around 7 people onshore & offshore
* Has a minimum of 10 years of experience – maturity to understand the situation and respond accordingly.