Play the role of Front Desk and Reservation Specialist, handling new and existing booking enquiries, ensuring courteous response, and promoting meeting rooms, restaurants, and spa.
Responsibilities
* Handle new and existing incoming room, restaurant, and spa booking enquiries with prompt and professional service.
* Show thorough knowledge of Grantley Hall’s key selling points.
* Coordinate guest stays, offer additional services and packages, document guest requests, and build profile preferences.
* Maintain a consistently excellent level of guest service in accordance with Grantley Hall values, ensuring outstanding experiences.
* Demonstrate strong sales skills to convert enquiries into sales while upselling additional facilities.
* Adopt a hands‑on approach, remain productive, and constantly seek improvement.
* Use own initiative to support the wider Grantley Hall team, going above and beyond when required.
* Perform duties efficiently under pressure and meet deadlines.
* Provide friendly, courteous, and helpful communication to guests and colleagues.
* Show passion for hospitality and motivation to go the extra mile.
Qualifications
* Detail oriented and proactive in maintaining standards.
* Positive attitude and eagerness to learn.
* Demonstrated sales experience and ability to upsell.
* Excellent communication and customer service skills.
* Capability to work under pressure and meet deadlines.
Benefits
* Monthly salary typically £3,400 annually.
* 31 days holiday, increasing to 33 days with length of service.
* Access to earnings before payday (Stream).
* Holiday Buy/Sell Scheme.
* Free parking.
* Complimentary meals when on duty.
* Discounted modern and spacious live‑in accommodation.
* Company parties, awards, incentives, and team events.
* Team appreciation and wellbeing activities (team awards, BBQ, ice cream van, massages, competitions, seasonal gifts, flu jabs).
* Discounted food and beverage (50% off food, 20% off beverages), 100% B&B for employees (150% for friends and family).
* 20% off spa and gift shop products.
* Access to hundreds of exclusive hospitality sector benefits.
* Discounted hotel stays with Pride of Britain hotels.
* Complimentary bespoke uniform and annual shoe allowance.
* Free sight tests for those eligible.
* Onsite team gym with professional induction.
* Refer a Friend Scheme, earning up to £1,000.
* 24/7 Employee Assistance Support line and online portal.
* Grantley Academy to support your development.
* Annual paid volunteering days.
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