Overview
Capita Belfast, Northern Ireland, United Kingdom
Join to apply for the Network Operations Center Engineer role at Capita
Capita Belfast, Northern Ireland, United Kingdom
Join to apply for the Network Operations Center Engineer role at Capita
Direct message the job poster from Capita
What we are looking for
* Proven experience in IT Helpdesk or NOC environments.
* Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
* Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support.
* Experience working with third-party suppliers and managing escalations.
* Familiarity with ITIL service environments and SLA adherence.
* High attention to detail and ability to perform under pressure.
* Excellent communication and customer service skills.
* Eligible for Security Clearance.
* Foster respectful, collaborative relationships.
* Communicate openly and contribute to team success.
What you will be doing
* Act as the first point of escalation for customer calls.
* Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
* Work within strict SLAs to ensure timely resolutions.
* Maintain accurate shift handovers and keep support tickets up to date.
* Keep customers informed throughout the fault lifecycle.
* Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
* Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
* Liaise with third-party engineers and suppliers to resolve issues.
* Support field engineers with remote configurations and link checks.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Industry: IT Services and IT Consulting
What’s in it for you?
* Opportunity to progress your career.
* 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
* Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.
Operating across 8 countries, Capita’s 35,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.
We’re embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders.
What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format, or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Seniority level
Entry level
What’s next
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