We are seeking a friendly, enthusiastic and efficient Food and Beverage Assistant with a passion for hospitality to join our lounge team. As a Food and Beverage Assistant you will help ensure that our customers across our food and beverage operations enjoy a distinctly memorable experience by providing the highest standards of service and customer care and exceeding expectations whenever possible. Our food and beverage operations include Conference and Banqueting, Restaurant, Brasserie, Lounge, Bars and Room Service. This role will mainly assist in the Restaurant however dependent on business needs, the role could also take you to any of the Hotel's food and bevarage operations.
Key Responsibilities:
1. To ensure all guests receive the highest level of service whilst being an ambassador for the hotel by promoting the hotel and its image.
2. To have a thorough knowledge of the hotel and thereby maximise opportunities to inform our guests of the facilities the hotel and wider group can offer when asked.
3. To ensure lounge, restaurants, meeting rooms and functions are set up as required and assist at special events such as weddings, receptions and corporate events, and carry out cleaning duties each day as directed.
4. Take food and beverage orders and relay them accurately, providing guests with information about menu items and allergens and if required make recommendations based on their personal preferences. Present and serve food and beverages to the highest standards ensuring guest satisfaction at all times.
5. Follow all food hygiene and safety protocols at all times.
Full training will be given in the standards that the hotel requires.
Key Attributes
6. Must have a professional, friendly and approachable personality with excellent interpersonal skills in order to work well with colleagues and guests.
7. Must be of smart appearance, with care taken over personal presentation and of work wear.
8. Previous experience in the food and beverage industry is preferred however full training will be given. What is required is enthusiasm, dedication and a genuine passion for people with a willingness to learn about food and wine and be committed to providing the best possible customer service.
9. Must be able to work in a fast-paced, dynamic environment, remaining calm and composed at all times.
10. Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
11. Must be reliable and able to work flexible hours, including early mornings, evenings and weekends on a rota basis (8 hour shift pattern).
12. Due to the variety of rota start and finish times and our rural location, having your own transport will be advantageous.
13. A reasonable level of fitness in order to work an 8 hour shift in a physically active role
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
Due to our rural location you will need your own transport