Service & Maintenance Manager
Are you ready to take your career to the next level within a recognised leader known for its exceptional quality and technical expertise.
Our client, a leading provider in the security sector, is on the lookout for a passionate Service Manager to join their small and close team in Bookham. They are looking for someone who has a passion in building relationships and is motivated by proactively identifying new opportunities within current accounts.
Salary: £35,000 - £45,000 (DOE) plus commission, company car, 23 days holiday plus bank holidays, pension contribution.
Working Pattern: Full Time (Monday to Friday, 8:00 am - 5:00 pm), Office Based role
Location: Bookham with parking
What's in it for you?
Enjoy the thrill of earning commission on B2B sales and new contracts!
A mobile phone and laptop will be provided for your convenience.
Company vehicle available for site visits
Secure on-site parking
Your role will lead and develop the company's Service and Maintenance division. You will be the driving force behind exceptional client service, effective contract management, and the growth of maintenance-based revenue streams. This office-based role is crucial to ensuring customer satisfaction and supporting the launch of new innovative products.
Key Responsibilities:
Client & B2B Relationship Management
Serve as the primary contact for all service, maintenance, and technical support inquiries.
Build and nurture relationships with existing clients and uncover new sales opportunities.
Conduct site visits and surveys for new or renewal maintenance contracts.
Create and issue maintenance proposals, renewal documents, and technical quotations.
Technical & Operational Support
Provide technical support across all product lines.
Assist with warehouse setup, product configuration, and testing before installation.
Support customer demonstrations and product presentations at trade shows.
Interpret and work from technical drawings, diagrams, and installation manuals.
Service Coordination
Collaborate with supervisors and project managers to manage the service planner efficiently.
Process repair quotations, customer requests, and service documentation
Produce accurate internal and external documentation ensuring compliance.
What You Bring:
Previous experience in a similar role with strong customer service skills.
Proficiency with general IT systems; eagerness to learn - AutoCAD would be a great plus!
Ability to interpret technical documentation, including drawings and manuals is a plus
Excellent written and verbal communication skills
A technically minded individual
This is more than just a job; it's an opportunity to make a real impact within a small but vibrant organisation. If you're enthusiastic about customer service and technical support, and you're ready to embrace a role where your skills can shine, we want to hear from you!
Office Angels is an equal opportunities employer, committed to diversity and inclusion. We celebrate the unique talents and experiences of every individual. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we'll be happy to support you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
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