Overview
Coventry and Warwickshire Partnership Trust provides a full range of physical, mental health and learning disability services to children, young adults, adults, and older adults across many sites in Coventry, Warwickshire, and Solihull. Our services serve a population of over one million people in Coventry and Warwickshire and also cover some specialist services elsewhere.
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it.
Responsibilities
* Provide clinical risk and mental state triage and assessment when a person calls the 111/Crisis line.
* Provide emotional support, onward urgent referral, and transfer to 999 for callers who need emergency and urgent mental health support in a crisis, 12 hours a day, seven days a week.
* Act as an expert in de‑escalating crisis and supporting children and young people (CYP) and their families/carers in distress and emotional states.
* Work in partnership with others to assess and identify the child/young person’s needs, taking into account parenting capacity, environment and the child’s/young person’s needs.
* Use a range of interventions to empower patients’ carers and families to manage distress and crisis effectively.
* Complete urgent risk assessments as indicated following robust triage of the call in line with CWPT/RISE procedures and risk assessment policies.
* Identify areas of need for CYP and their families and assist them in accessing appropriate services for support.
* Champion patients’ rights, including dignity, equality, diversity, choice and respect.
* Provide advice and guidance on mental health problems.
* Act always in a way that promotes and safeguards the wellbeing and interests of CYP and their families/carers in accordance with the national occupation standard.
* Work without direct supervision to deliver triage of patients via telephone.
Benefits
* Generous annual leave entitlement which increases during your time with us.
* Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
* Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
* Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
* Wellbeing support, including an in‑house counselling service, external helpline and more.
* Staff networks and support groups.
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