THE COMPANY
Our client, a well-established and respected business based in West Bromwich, is seeking a proactive and results-driven Credit Controller to join their finance team. This is a fantastic opportunity for an experienced professional to play a key role in ensuring the prompt collection of outstanding debts, reducing overdue balances, and safeguarding the company’s cash flow. The ideal candidate will have in-depth experience with Sage 200, exceptional attention to detail, and the confidence to communicate effectively with both internal stakeholders and external clients.
THE ROLE
As a Credit Controller, you will be responsible for the effective management of the company’s debtor ledger, ensuring overdue balances are minimised and cash flow targets are met. Key responsibilities include:
• Proactively contacting customers regarding overdue payments, clearly explaining their credit terms and resolving payment issues.
• Collecting outstanding debts efficiently and within agreed timescales.
• Investigating and resolving aged debt, implementing measures to prevent future issues.
• Preparing and issuing account statements, reminders, and formal notices when required.
• Performing regular credit checks on both new and existing customers to assess risk exposure.
• Supporting the credit control function with ad-hoc administrative and reporting tasks.
• Negotiating and agreeing payment plans for customers experiencing financial challenges, tracking adherence to agreed terms.
• Following up promptly with customers who miss repayments, maintaining a professional yet firm approach.
• Liaising with internal departments to manage deliveries for customers not meeting payment terms.
• Coordinating legal action where persistent non-payment occurs.
• Producing regular management reports on outstanding debts, aged debtor analysis, and cash flow status.
• Working closely with customers and colleagues to resolve invoice disputes quickly and effectively.
• Contributing to the ongoing review and improvement of credit control policies and processes.
REQUIREMENTS
To succeed in this role, you will bring:
• Proven experience in credit control with a strong track record of debt recovery.
• Solid working knowledge of Sage 200 and the ability to learn new systems quickly.
• Excellent verbal and written communication skills, with the ability to build positive relationships.
• High attention to detail and strong organisational skills.
• The ability to work independently and collaboratively in a fast-paced environment.
• A proactive, solution-focused approach to problem-solving and conflict resolution.
• Proficiency in Microsoft Office, particularly Excel.
COMPANY BENEFITS
• Salary: £26,000 – £30,000 per annum (dependent on experience).
• 3% employer pension contribution.
• Free on-site parking.
• Working hours: Monday – Friday, 9:00 am – 5:00 pm, with some flexibility for remote working.
• 22 days annual leave plus bank holidays.
• Full-time, office-based role.
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