We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ️
We’re looking for a Senior Fraud Analyst to join our fast-growing first line risk team to help us in our fight against fraud.
As a Senior Fraud Analyst you will be the driving force behind developing and strengthening our fraud capabilities. You will be leading our strategy to build, develop and deliver improvements to our suite of fraud controls for Monzo, using the very latest technologies to ensure fraud risks are effectively identified and managed. You will also work extremely closely with our Product, Engineering and Fraud Operations teams to optimise the performance of our controls and processes, as well as ensuring alignment across the organisation when implementing new controls or changes.
* Providing Subject Matter Expert fraud knowledge and being the point person for any questions/requirements.
* Improving the performance and optimisation of our fraud controls through deep knowledge of the systems and typologies.
* Defining and interpreting key measures and metrics on the performance of the control and reporting this to relevant oversight committees and Senior Execs across the business.
* Owning the end-to-end process for the control (including developing Standards documents) and ensuring consistency and alignment across your business area.
* Writing detailed proposals and requirements for changes to fraud controls, or where gaps have been identified, working closely with Product, Data and Engineering teams to implement changes to the control.
* Liaison with suppliers and external stakeholders where relevant.
* Building a close relationship with our Fraud Operations teams, ensuring sufficient communication and knowledge sharing on improvements to the control, and monitoring of performance of manual processes in Operations.
* Data driven analysis using both internal and external data sources for new threats and trends.
We’d love to hear from you if
* You have significant experience working in Fraud and with controls and systems used to prevent fraud from occurring.
* Confident working with data to identify patterns and trends to draw conclusions and associated recommendations that improve our fraud capabilities.
* You are able to clearly articulate the risk of fraud and the importance of controls to people who are not experts.
* You're great at explaining processes and complex technical requirements to people.
* You’re comfortable working with product managers, engineers, data scientists and identifying operational requirements.
* You’re well organised and can work under pressure to tight deadlines.
The application journey has 3 key steps
* A call with a member of the hiring team
* Initial Call with Hiring Manager
* 2 x 1hr interview with members of the team
We’ll close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com - you can also reach out to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.
#LI-MY1 #LI-REMOTE
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage
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Using AI? We have some guidelines on using Artificial Intelligence (AI) during application and interview at Monzo. You can read them here.
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