Plan and schedule heating installation works for engineers and installation teams across the contract. * Arrange appointments with residents/tenants and ensure installation dates are confirmed and communicated clearly. * Work closely with engineers, supervisors, team leader and contract managers to make sure jobs are planned correctly and completed on time. * Manage the installation programme including surveys, installations and any follow up works where required. * Ensure engineers’ diaries are planned efficiently to maximise productivity and minimise unnecessary travel. * Deal with any scheduling issues such as cancelled appointments, access issues or delays and rearrange works where required. * Liaise with residents, clients and internal teams to provide updates on installation works and resolve queries. * Ensure all jobs are raised, updated and closed correctly on the company’s system. * Keep accurate records of installations via Planned Programs and POWs, appointments and job progress. * Monitor the progress of works and highlight any issues that could affect KPIs or completion targets. * Provide updates and reports to Team Leader and Contract Managers where required. * Ensure all works are scheduled in line with contract requirements and company procedures. * Work closely with other planners, administrators and operational teams to ensure works run smoothly...