Position Summary
As a Spa Therapist at St. Pancras London, you will be responsible for delivering high-standard spa treatments while strictly adhering to treatment protocols and health & safety guidelines. Your role requires providing exceptional treatments and guest service with a professional, welcoming attitude and strong product knowledge. Additionally, you will actively drive revenue by upselling treatments, enhancements, and retail products, while supporting overall spa goals through consistent performance and service excellence. Your contribution is key to creating memorable experiences for every guest.
Benefits
* 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
* Annual Performance Review pay adjustments.
* Complimentary gym and spa access.
* Free meals while at work.
* Dry‑cleaning service availability for uniforms.
* Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
* 20% discount at any of the St. Pancras outlets.
* Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
* Travel ticket season loan.
* Life Assurance Scheme.
* Cycle to work scheme.
* Employee Assistance Programme access.
* Mental Health First Aiders within the team.
* Comprehensive Training and Development programme participation.
* Awards and recognition celebrations, among many other benefits.
* Outstanding Wellness program.
Responsibilities
* Working with selected vendors for spa retail operations to deliver an outstanding guest service spa experience.
* Providing all spa treatments as required ensuring outstanding guest service at all times.
* Taking ownership of spa treatment rooms, ensuring areas are presentable.
* Using and selling retail products.
* The role encompasses working with the Director of Spa / Spa Operations Manager to successfully execute all spa and leisure operations; striving to continually improve guest satisfaction and maximise the financial performance of the department.
* It will be your responsibility to use initiative and a proactive approach to ensure we always give our guests unique and fabulous options to make the most of their time and their visit and to make their experience in the spa areas unique.
* Complying with COSHH and Health and Safety Standards.
* Following lost property procedures.Complying with Brand Standards when cleaning and getting each room ready for the guests’ arrival.
* Delivering an exceptionally high standard of five‑star luxury lifestyle service for every guest interaction.
* Attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times.
* You are expected to deliver service to your full potential.
* You are also expected to carry out other duties that may be required to ensure the overall hotel operation is properly maintained to provide a total guest experience.
Qualifications
* Minimum of 1 year of experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.
* Strong understanding of standards and procedures.
* Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
* Level 3 Certificates on both massage and facial.
Join Our Team
Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast‑paced environment and are passionate about making a difference, we want to hear from you.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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