Ford Fuels is a long-established, family-run supplier of Fuel, Lubricants, and AdBlue, serving both domestic and commercial customers across the region. Alongside our core services, we are also a trusted supplier of competitive fuel card solutions throughout the UK. Ford Fuels prides itself on excellent customer service and a supportive team culture.
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
We are looking for a Full-Time Telesales Representative to join our Yate Office.
Benefits:
* 22 days holiday (plus bank holidays)
* Discretionary annual bonus
* Company contributory pension
* Death in service scheme (2 x annual salary)
* Full training and development opportunities
* Cycle to work scheme
* Employee assistance programme
* Eye-care scheme
* Retail discounts
* Free on-site parking
* Hybrid working optional (TBC)
* Good public transport link to access depot
About the role:
* 40 hours per week, Monday Friday
* Making outbound calls to current, lapsed and prospectivefuel card customers to retain business or record reasons for lost business using CRM
* Gathering customer information to update and maintain marketing lists
* Building rapport to gain customer confidence and trust
* Providing customer quotations
* Handling incoming customer queries via email in a timely manner
* Communicating customer trends and feedback internally
* Delivering an exceptional level of customer service
* General administrative duties as required
About you:
The successful candidate will be able to demonstrate the following:
* Previous experience within a sales or telesales role
* Strong customer service skills
* Excellent telephone manner
* Strong xsngvjr written and verbal communication skills
* Resilient, motivated and confident
* Organised with the ability to prioritise your own workload
* Good administrative skills and attention to detail
* IT literate - capable of working with CRM systems and MS Office
* Confident, professional and resilient
* Understanding of data protection principles
* Live within a commutable distance to the depot based in Yate
If youre enthusiastic, customer-focused and ready to join a friendly and supportive sales team, we would love to receive your application.