Company Description Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson/Valet. What is in it for you: · Wonderful company culture - our colleagues are at the heart of all that we do · Food & Beverage discount of 50% in our restaurants · Employee benefit card offering discounted rates in Accor worldwide for you and your family · Learning programs through our academies designed to sharpen your skills · Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 · Comprehensive extended health benefits package · Full rate of pay of $16.55/hour Job Description Reporting to the Guest Service Manager Valet, responsibilities and essential job functions include but are not limited to the following: · Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles · Greet all guests arriving by vehicle, and promote valet parking as only hotel related parking option or clearly directs guest to appropriate public parking service if they prefer · To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest stay · Greet all guests and co-workers with a smile and an appropriate hospitality greeting · Ensure all vehicle keys are clearly identified and stored in a locked location · Provide the guest with detailed parking fees and clear explanation of valet benefits · Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner · Complete thorough walk around of guest vehicles prior to entering garage and highlight any damage on corresponding valet parking ticket · When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions · Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner · Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual · Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security · Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking · In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness · Able to operate all types of vehicles (manual and regular transmission) · Maintaining security of keys in an orderly manner · Ensures accountability of all tickets. Immediately reports variance to manager · Completes a variety of reports regarding claims tickets and payments. · Audit the keys at the end of every shift · Available to work the 3rd shift ( overnight ) Qualifications · Available to work weekends, evenings and shift work · Excellent verbal communication skills · Excellent interpersonal skills · Team oriented · Customer service focused · Professional manner and outgoing personality · Valid Driver’s License with no infractions · Good command of the English language Additional Information Physical Aspects of Position include but are not limited to the following: · Frequent standing and walking throughout shift · Physical ability to operate a vehicle (foot pedals, gear shift, steering wheel, etc.)