Centre Experience & Commercial Manager
📍 Reading – brand new building by the station
💼 Permanent | £40,000–£50,000 + OTE up to £60,000
Step into a leadership role where every day blends strategy, service, and sales. This is your chance to run a brand‑new, premium workspace destination in the heart of Reading — a hub where energy meets excellence, and customer journeys are as polished as the building itself.
The Role:
As Centre Experience & Commercial Manager, you’ll own the success of the centre — leading from the front to deliver an exceptional customer journey and outstanding financial results. You’ll be the face and energy of the building: ensuring members, guests and event clients receive a five‑star experience while you maximise opportunities for growth across co‑working memberships and meeting room sales.
This is a role for someone who enjoys autonomy, visibility, and impact — equal parts hospitality leader, sales strategist, and operational expert.
Key Responsibilities
* Take full responsibility for the centre’s performance, driving revenue and profitability.
* Lead, coach, and motivate your on-site team to deliver exceptional service and memorable experiences.
* Build strong relationships with customers and local businesses to grow co‑working memberships and event bookings.
* Ensure seamless on-boarding and day‑to‑day operations, from move‑ins to facilities and health & safety compliance.
* Oversee suppliers, budgets, and reporting with a keen eye for quality and cost efficiency.
* Champion the customer journey from day one — onboarding, engagement, and retention.
* Champion continuous improvement — always looking for smarter ways to deliver value and elevate standards.
About You
This role suits an engaged, customer‑driven manager with commercial savvy and a genuine passion for people. You’ll have a track record of turning enquiries into loyal customers, leading teams that deliver excellence, and taking ownership of results.
You’ll bring:
* Proven experience in flexible workspace, hospitality, or events operations.
* A commercial mindset — confident with budgets, performance targets, and business development.
* Natural leadership with strong communication, motivation, and organisational skills.
* Resilience, initiative, and pride in creating great places to work and collaborate.
What’s on Offer
* £40,000–£50,000 base + OTE of £60,000
* Modern, high‑spec centre just moments from Reading Station
* Full training and professional development
* Dynamic, high‑tech centre in a brand‑new Reading development
* Generous benefits and ongoing professional development
Join a workspace that redefines how people connect, collaborate, and create — and be the person who makes it all happen.
Customer experience meets commercial leadership. This is your platform to shine.
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