Overview
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
You are applying for a role with HFIS Limited – the group behind trusted brands such as mydeposits, Total Landlord Insurance, Property Redress, Landlord Action and Hamilton Fraser. HFIS Limited is part of Brown & Brown (Europe) Limited.
Working options | office-based with optional rotational remote working in line with divisional requirements
Working pattern | full time
Working hours | 37.5 (Monday – Friday) hours per week
Reports to | TLI Department Lead
Responsibilities
* Processing new business, renewals, revised renewals, lapses (including issuing receipts) and mid-term adjustments
* Managing client and departmental mailboxes
* Preparing written responses to routine enquiries
* Maintaining diary systems and providing first line telephone support where needed
* Data entry for Insurer Bordereaux
* Credit control support including contact parties for outstanding payments
* As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally
Requirements
* Proven experience in an administrative or customer service role with excellent attention to detail and strong organisational skills, with the ability to meet deadlines
* The ability to adapt to different tasks at short notice and take initiative
* Enthusiasm to learn new skills
* The ability to work in a team and build effective relationships with clients, insurer partners, affiliates and other third parties
* A sound level of written and verbal communication along with good numerical skills
* A good understanding of Microsoft Word and Excel
Benefits
* 23 days holiday + UK bank holidays
* Life assurance
* Private health care for you and dependents
* Employee assistance programme, including GP line, cashback for treatments, advice line
* Season ticket loan
* Rental deposit loan
* Annual leave purchase scheme
* As part of the HFIS Group, access to discounted personal insurance is available
At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.
We have a relaxed and friendly environment, and our dress code reflects this.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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