About the role
We are seeking a friendly, professional, and proactive individual to join our Student Hub team as a Front Desk Advisor. This is a key front-of-house role, providing a welcoming and efficient service to students, staff, visitors, and the wider public—whether in person, by phone, or electronically.
Key Responsibilities
* Act as the first point of contact for all College enquiries and services
* Maintain safeguarding and visitor security procedures
* Provide accurate information on College courses, services, and events
* Operate the College switchboard and reception equipment
* Support student recruitment and participate in promotional events
* Maintain and update the College's information bank
* Collaborate with the wider Student Hub team to ensure seamless service delivery
* Contribute to quality assurance and continuous improvement initiatives
Working Pattern
This role requires flexibility to support College operations between 8:00 a.m. and 9:00 p.m., Monday to Friday, with occasional weekend work. A minimum of 9 Saturdays per year is expected, particularly during enrolment and open events. Attendance at staff development sessions is mandatory.
Benefits
We offer a highly competitive benefits package, including excellent annual leave and a generous pension through the Teachers' Pension Scheme or Local Government Pension Scheme depending on role.
* Access to an Employee Assistance Programme
* Free on-site parking
* Cycle to work scheme
* Annual season ticket loan
* Access to the Discounts for Teachers portal
* Free Wi‑Fi access in over 10,000 locations worldwide through Eduroam
* Access to our on-site gym at Bromley campus and discount at other local gyms
* Discounts in our in‑house restaurants and on hair and beauty treatments
Equal Opportunities
London South East Colleges is fully committed to equality of opportunity and to creating a diverse, inclusive and respectful working environment, free from discrimination and harassment. We welcome applications from all sections of the community, regardless of race, nationality, ethnic origin, religion or belief, sex, gender identity, sexual orientation, disability, age, parental status or marital or partnership status.
As a Disability Confident Committed employer, we guarantee an interview to applicants who declare a disability and meet the essential criteria for the role.
If you require any reasonable adjustments to support you through the application or interview process, please contact People Services at [email address omitted for brevity].
In line with Keeping Children Safe in Education (KCSIE) guidance, we carry out social media checks on shortlisted candidates to assess suitability for working with children and young people.
Because we work with children and vulnerable adults, all roles are exempt from Section 4(2) of the Rehabilitation of Offenders Act 1974. Appointments are subject to an enhanced DBS check and, where relevant, a Children's and/or Adult's Barred List check. Any offer of employment may be withdrawn if these checks are unsatisfactory. Self-disclosure is required as part of the recruitment process, and failure to disclose relevant information or provide a DBS certificate is likely to result in withdrawal of an offer. Our DBS policy on the recruitment of ex‑offenders is available on request.
All appointments are also subject to verification of the right to work in the UK, in line with Home Office requirements. Original documentation will be required prior to commencement of employment.
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