Description
About the role
Responsible for the efficient running of our Electrical Function within our Skegness resort, you’ll ensure that the highest standard of service is met consistently, ensuring that we delight our guests and receive positive feedback.
Leading a team to deliver excellent service and ensure team engagement and best practices, you will support daily activities of the electrical team, including routine maintenance, servicing, and repairs of domestic, commercial, and electrical equipment. You will manage project works with both team and subcontractors, plan and operate the rota system including on-call systems, and be available for call-outs if required. A good knowledge of fault finding and installation works is essential.
This role covers a 5-day working week over 7 days, so flexibility is very important. Occasional late work and at least 1 weekend day per week will be required.
As part of the Resorts Management team, you will manage both internal teams and external service providers to ensure full compliance with all H&S policies.
You will oversee all team activities within the department, including recruitment, performance, and development. Ensuring regular 121s and PDP discussions will support team members' growth and career development with Butlin’s.
Every day at Butlin’s offers new challenges; you should enjoy thinking on your feet, getting involved, and prioritizing guest experience as your top goal.
About You
We seek an experienced electrical leader capable of supporting the team to deliver outstanding service, always putting guests first. Experience in training and coaching in a lively environment to achieve excellence is essential.
You should have previous team leadership experience, the ability to prioritize demanding workloads, work independently, and a good understanding of PC/Microsoft Suite.
Confidence in directing and responding to various situations while maintaining brand standards is important.
Strong leadership skills to motivate and engage your team, especially during high demand periods, and the ability to manage multiple priorities and adapt quickly are crucial.
You should be confident in inspiring your team to achieve excellent results for both teams and guests daily.
General Duties & Key Accountabilities
* Manage the team during shifts on key tasks and objectives.
* Drive sales, promotions, and support team efforts in the same.
* Ensure all stock and propositions are available for guests.
* Monitor the delivery of a quality guest experience aligned with brand and venue standards.
* Capture and respond to guest feedback.
* Provide accurate rosters 3 weeks in advance via SAM and ensure system accuracy.
* Monitor NPS and act on guest feedback where possible.
* Coach and develop the team to meet departmental plans.
* Champion Butlin’s Values and Leadership Behaviours.
* Focus on RPRRT in team rosters.
* Build strong relationships across the resort, other resorts, and central support teams.
* Support people-related tasks including onboarding, PDPs, performance management, and HR processes.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure! For over 80 years, we’ve delighted guests with family breaks and adult-only events.
Our culture is highly valued, emphasizing creating smiles, getting involved, and caring for each other. Join us during this exciting time to be part of the fun!
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