We're looking for a Local Supplier Lead to join our Rock team. You'll manage properties, support housekeepers, liaise with owners, and ensure every guest has a flawless stay. During busy times, you'll also collaborate with the Managed Service Team to maintain smooth operations.
What You'll Do:
1. Build and maintain strong relationships with cleaners, suppliers, and property owners
2. Recruit, train, and manage self-employed housekeepers and maintenance contractors
3. Ensure properties are cleaned and maintained to standard, conducting visits as needed
4. Support the Property Services HUB and assist with cleaning or maintenance when required
5. Monitor performance, provide feedback, and act on NPS results for continuous improvement
6. Participate in the out-of-hours emergency callout rota as needed
If you're organised, proactive, and love providing excellent service, this role is for you!
Requirements:
* Full UK driving licence
* Strong customer service skills
* Basic property maintenance/DIY knowledge
* Excellent negotiation, problem-solving, and organisational skills
* Contractor management experience with ability to build strong relationships
* IT literate - confident with MS Office and internal databases
Bonus points for experience in holiday lets or hospitality, local area knowledge, and experience managing work orders from start to finish.
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant who declares a disability and meets the minimum criteria for the role. In high-volume, seasonal, or peak times, the employer may limit the number of interviews offered to both disabled and non-disabled applicants. For more details, please visit the company's website.
About Us
For nearly 50 years, John Bray Cornish Holidays has been welcoming guests to North Cornwall's most beautiful coastal escapes, including Rock, Daymer Bay, Polzeath, and Port Isaac. Managed properties range from clifftop retreats to cosy fisherman's cottages, all within a 5-mile stretch of stunning coastline.
As part of Sykes Holiday Cottages, we combine local warmth with the resources of a national brand, delivering memorable holidays for guests and peace of mind for owners.
Why You'll Love Working With Us
* Performance bonus - up to 5% of salary
* 33 days holiday (including bank holidays) + long service extra days
* Your birthday off!
* Two paid volunteering days annually
* We're a BCorp - caring about people and the planet
* Enhanced maternity & paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
* Discounts on stays for you, family, and friends
* Employee savings scheme
* 24/7 mental health support and health cash plan
* Training & development opportunities
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