Join Our Team as a Commercial Lines Account Coordinator!
Hoops HR is excited to partner with a leading insurance agency in Austin, TX, to find a dynamic Commercial Lines Account Coordinator!
Office Location:
Austin, TX
Work Hours:
This is a full-time position with a hybrid work schedule. Enjoy flexible start and end times between 7:45 AM and 5:00 PM. You'll begin with onsite onboarding and then transition to a hybrid schedule (2-3 days a week in-office).
Why You'll Love Working Here:
* 401K with employer match
* Comprehensive Medical, Dental, and Vision Insurance with HSA and FSA options
* Pet Insurance to keep your furry friends covered
* Discounts at Fitness Centers
* Employer-paid life insurance and disability coverage
* Voluntary benefits like critical illness and accident insurance
* Travel reimbursement for your adventures
* Tuition Reimbursement to support your growth
* Employee Referral Program to reward your connections
* Opportunities for growth and promotion up to leadership levels
* And so much more!
Your Role as a Commercial Lines Account Coordinator:
As an Account Coordinator, you'll be the backbone of our team, assisting Commercial Account Managers in delivering exceptional service to our clients. Your role will involve processing documents and maintaining organized client files, all while providing prompt, accurate, and courteous service.
Key Responsibilities:
* Support middle to large commercial insurance client accounts
* Handle a high volume of calls, emails, faxes, and paperwork with precision
* Manage time-sensitive client issues efficiently
* Deliver outstanding client service
* Research coverage issues and develop creative solutions
* Resolve client issues proactively and collaboratively
* Issue Certificates of Insurance (COIs) promptly
* Address billing issues and reinstatements with carriers and clients
* Ensure the successful implementation and administration of commercial insurance programs
* Continuously develop your technical knowledge through training and vendor meetings
* Maintain detailed records of correspondence in our management system
What We're Looking For:
* 6+ months to 1 year of related insurance experience (customer service, claims, billing, etc.)
* Active TX State Property and Casualty Insurance license preferred (must be obtained within the first 90 days of employment)
* Experience in commercial insurance within an agency or independent offices is a plus
* Associate’s Degree preferred, but not required
* Tech-savvy with proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
* Experience with Applied Epic (Insurance Agency Software) is a bonus
* Moderate knowledge of technical-commercial insurance coverage is advantageous
Ideal Candidates:
If you have experience as an Account Representative or Junior Account Manager, you might be the perfect fit for this role!
We are proud to be an equal opportunity employer, providing equal employment opportunities to all employees and applicants. We celebrate diversity and prohibit discrimination and harassment of any kind.