Doncaster Ref: VA2997 OFE Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service Pension contributions Referral bonus scheme Enhanced parental leave Enhanced sick pay Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach. Talk to us about flexible working VIP Awards – colleague recognition scheme Cycle to work scheme Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! Steer Academy provides accredited ongoing training – paid for by the business Opportunities for career progression Join the Steer Automotive Group Customer Service Team – Doncaster Are you ready to make a real difference from the very first call? At Steer Automotive Group, we’re more than just repair specialists we’re shaping the future of vehicle care. We're looking for a friendly, proactive, and customer-focused Call Handler to join our First Notification of Loss (FNOL) Team in Doncaster. What You’ll Be Doing As the first point of contact after an accident, you'll guide our customers through a stressful moment with empathy and efficiency. Your responsibilities will include: Taking inbound calls from customers reporting accidents or vehicle damage Logging details accurately and efficiently into our claims system Keeping customers informed and supported throughout the claims journey Liaising with insurers, repair teams, and internal departments Managing your workload while meeting team performance targets What We’re Looking For You don’t need to be a car expert just someone who genuinely cares about helping people and providing great service. You’ll be a great fit if you: Communicate clearly and confidently by phone and email Work well under pressure in a fast-paced environment Solve problems with empathy and initiative Have strong attention to detail and a proactive mindset Bring previous experience in customer service (insurance or automotive is a bonus) Why Join Steer? At Steer, we do things differently. We support our people, recognise talent, and offer opportunities to grow. If you're ready to take the wheel in a role where your skills matter and every call counts, we’d love to hear from you. Apply now and steer your career in the right direction.