Are you a positive individual with excellent organisational and time management skills? If so, we have a great opportunity for you to join our Scheduling team.
What you'll do
As a key team player, you will be required to:
* deliver excellent customer service by ensuring that all key performance indicators (KPI) and performance targets are achieved through effective scheduling
* satisfy all customer needs by achieving target times and adhering to customer service standards
* ensure that relevant field staff have been scheduled a full day's work, which is planned and organised to obtain the best possible efficiencies
* ensure incidents are compliant, within the targets set to meet all KPIs to minimise unwanted calls and ensure transparency throughout our business
* be a proactive scheduler to give site teams the best opportunity for a first-time visit and fix
* monitor the scheduling workload to reduce the backlog of out-of-date work and proactively manage jobs that are delayed through outside influence
* avoid customer call back by proactively calling in response to our customers' expectations
* mobilise and drive for efficient scheduling where required
* demonstrate flexibility to schedule and plan to accommodate company direction
* ensure that all jobs have the required information, highlighting gaps and driving for improvements where necessary
* ensure the team provides good information back into corporate systems and work with the Area Controller to ensure compliance is upheld
* provide the required technical knowledge for the scheduling function
* generate effective team working relationships with other schedulers, field-based staff and their managers and supervisors
* assist other Task Controllers when required to ensure the smooth running of day-to-day operational tasks.
What you'll need
* A customer-focused approach and commitment to working as part of a team.
* Effective teamwork skills, enabling you to work in a scheduling office environment with other operational staff.
* Excellent communication, planning and organising, including the ability to plan and organise self and others.
* Concern for quality and the drive to deliver excellent quality work that consistently meets standards.
* The ability to work under pressure and effectively resolve issues at times of high frustration.
* Performance management skills so that you can achieve targeted results.
* The ability to work under strict processes and procedures.
* The ability to multi-task and work successfully under pressure.
What you'll receive
* A combined pension contribution of up to 20%.
* Career progression and professional development opportunities.
* 25 days' holiday rising to 28 with length of service.
* The opportunity to buy up to ten days' holiday and sell up to five every year.
* A healthcare package that allows you to claim back healthcare costs.
* Life assurance of up to eight times your salary.
* A new electric car in exchange for part of your gross salary, subject to conditions.
* Cashback and discounts from more than 3,000 retailers.
* One paid volunteering day each year.
* Enhanced family leave and pay arrangements.
* An interactive health and wellbeing platform.
* Support from mental health first aiders.
* A £1,000 referral fee if you recommend someone to work for us.
* A company van.
Who we are
YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:
* Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
* YTL Developments – a major UK developer currently redeveloping a 350-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
* YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
* YTL Arena – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
* plus a number of other retail, environmental and specialist businesses.
Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us You will have a unique opportunity to develop and progress your career within such a diverse group.
We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.