Job Overview
We are looking for motivated and customer‑focused individuals to join our contact centre as HMCTS Agents. Acting on behalf of His Majesty's Courts and Tribunals Service, you will manage inbound and outbound calls, providing clear and professional guidance to customers regarding unpaid court fines. This will include supporting customers to make payments, setting up tailored payment plans, and resolving more complex enquiries.
You will need to be comfortable handling sensitive conversations while maintaining a fair, calm and solution‑focused approach at all times. Full induction training and ongoing coaching will be provided.
Responsibilities
• Manage inbound and outbound calls concerning unpaid court fines.
• Provide clear guidance and support to customers for making payments and setting up payment plans.
• Resolve complex enquiries and issues in a solution‑focused manner.
Qualifications & Skills
• Strong communication and listening skills.
• Positive and resilient attitude.
• Ability to balance empathy with confidence.
Previous customer service experience is desirable but not essential.
About Us
Advantis is a leading debt collection agency based in the iconic Minton Hollins Grade II listed building in the heart of Stoke‑on‑Trent. We work with a range of large UK clients, including HMCTS. We have over 250 colleagues and have been officially certified as a Great Workplace for the past three years.
Shift Pattern
* Week 1: Monday to Friday, 8:00am – 4:30pm (plus 1 additional hour on Monday or Friday)
* Week 2: Monday to Friday, 11:30am – 8:00pm (plus 1 additional hour on Monday or Friday)
Benefits
Alongside your salary and bonus scheme, you'll receive up to 35 days' holiday (including bank holidays), pension scheme, life insurance, employee assistance programme, gym membership contribution, enhanced family leave policies, free onsite parking, casual dress and a supportive working environment.
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