Associate Education Monitoring Analyst - 24/7 Rotation Shift
Join to apply for the Associate Education Monitoring Analyst - 24/7 Rotation Shift role at Qustodio (part of the Qoria family)
Job Description
Want to deliver tech with purpose, with people who care?
Join an organization that helps keep children safe online.
Who we are?
Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We operate under the ‘Linewize’ brand in North America and Asia Pacific, ‘Smoothwall’ in the UK, and ‘Qoria’ in EMEA. Our solutions protect children online, identify at-risk children based on digital behaviors, and help teachers maintain safe learning environments. Over 27,000 schools and 6 million parents rely on our solutions to keep 22 million children safe across 180 countries.
Due to GDPR restrictions, applicants must be UK based.
Available Shift Patterns: 24/7 on a rotational basis
Interviews: Recruitment evenings on Tuesday 17th June (8pm-9pm) and Wednesday 18th June (8pm-9pm). Please keep both times free. Second interviews in W/C 23rd June.
Start Date: 21st July. The first 4 weeks of training will be Monday-Friday, 9am-5.30pm.
Role Overview: We seek Associate Education Monitoring Analysts to support our Smoothwall Monitor Managed Service by monitoring students' online activities worldwide to identify safeguarding risks and liaise with Designated Safeguarding Leads (DSLs) when needed. The role requires keen attention to detail, understanding of online youth culture, and the ability to work quickly and accurately.
Core Responsibilities:
* Content assessment including monitoring keystrokes and screenshots
* Identifying and flagging safeguarding risks to schools/DSLs
* Contacting DSLs/Schools about critical risks (e.g., suicide, illegal content)
* Providing timely responses and handling high content volumes efficiently
* Collaborating with team members for incident reviews and escalating complex cases
* Monitoring emerging online trends and sharing insights with the team
Essential Requirements:
* High proficiency in English (written and verbal)
* Strong IT skills, familiarity with social media, online games, and youth apps
* Understanding of online culture and norms
* Decisiveness and ability to act swiftly
* Calm, empathetic approach in challenging situations
* Strong work ethic and focus for extended periods
* Excellent communication and interpersonal skills
* Team-oriented and adaptable to fast-paced environments
Desirable Skills:
* Experience in web/content moderation
* Experience with vulnerable populations or safeguarding laws
Personal Traits:
* Deep commitment to user safety
* Collaborative spirit and continuous improvement mindset
* Meticulous attention to detail with high-quality output
This role involves moderating potentially distressing content. Welfare support is available. Applicants must pass an enhanced DBS check, and a criminal record does not automatically disqualify.
Benefits:
* Employee share scheme
* Enhanced holiday and family leave
* Tech allowance
* Opportunities for career progression and industry exposure
We value your contribution to creating safe online spaces for children. If interested, please submit your application. We are currently accepting applicants with full UK working rights only.
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