The Vacancy
Are you ready to take the next step in your development and build specialist knowledge in a critical part of our business?
We’re excited to offer an opportunity to join our Payments team as a Payment Operations Advisor - a role at the heart of ensuring our transactions are processed accurately, securely, and on time.
This is a fantastic opportunity to broaden your operational expertise, work closely with cross-functional teams, and gain hands-on experience in a fast-paced, high-impact environment. If you're detail-oriented, solutions-focused, and looking to grow your career within a vital function of the organisation, we’d love to hear from you.
What will your day look like?
As a Payments Operations Advisor, you will be responsible for the day to day execution of operational finance transactions across the bank, and the appropriate control administration. Tasks will include;
1. Make all payments as required for assigned systems/business lines
2. Booking of daily cash transactions to accounting and sub ledger system
3. Providing information to relevant parties from the banking software
4. Research and solve payment discrepancies, and assist with customer queries
5. Perform reconciliation on some related accounts and generate ageing analysis
6. Prepare monthly business assurance.
7. Assist with testing as and when deemed applicable
8. Accurate recording of Data
9. Opening of Bank Accounts
10. Working closely with all business lines to deliver exceptional service
What do we expect from you
11. High degree of accuracy and attention to detail.
12. High level of numeracy
13. Ability to work well independently using your own initiative and under pressure.
14. Good organisational skills are essential as you will be managing multiple applications at all different stages in the process simultaneously.
15. Ability to develop strong relationships with 3rd Party Suppliers and other departments.
16. Ability to work collaboratively across teams to deliver the end result.
17. Supporting and driving new initiatives and programmes of change
18. Confident in decision making
What can you expect from us?
19. A hybrid working policy - 2 days per week onsite in either Cardiff/Reading/Manchester office
20. A friendly and flexible culture, the same as how we work with our customers
21. A growing organisation that means there’s lots of opportunities to progress
22. A drive for continuous improvement, which you will be empowered to get behind from day one
23. And of course, you will be rewarded competitively, with a great range of benefits including; annual bonus, up to 10% employer contribution pension, private medical and 30 days holiday
Let us tell you a bit about us
We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Please note: we have a thorough screening and referencing process, which includes criminal record checks
Behaviour Framework
Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles.
The Benefits
As you would expect, we offer a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development throughout your journey with us.
Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect:
24. 30 days' annual leave
25. Discretionary bonus scheme
26. Private Medical Insurance - provided by Bupa. Aldermore pay the premium and you pay the tax.
27. Pension - managed by Aviva. Save for your retirement, with your contributions enhanced by up to 2x by Aldermore
28. Maternity Pay – a generous maternity leave package of up to six months on full pay
29. Group Income Protection - financial support, equivalent to 75% of your basic salary, if you can’t work due to illness or injury
30. Group Life Assurance - a lump sum benefit to your family or next of kin in the event of your passing while employed by the company
31. Employee Assistance Programme - access to qualified advisers for various life challenges and events, through Zurich
32. Toothfairy - unlimited advice from UK dentists
33. Flu Jab and Eye Care Vouchers
34. Shopping Discounts
35. Critical Illness
36. Cycle To Work
37. Dental Insurance
38. Give As You Earn
39. Government Tax-Free Childcare Scheme
40. Octopus Electric Vehicles
41. Bus And Tram Benefit
42. Save Our Planet - Plant trees, build habitats, calculate your own carbon footprint, sponsor renewable energy projects
43. Season Ticket Loan
44. Microsoft Discounts
45. Spouse Or Partner Life Assurance
46. Technology - Buy new tech devices through salary deduction
47. Wearable Technology
48. Wellbeing App
49. Will Writing
50. Metrolink Annual Pass & Clipper Ticket
Documents