Role: Order-to-Cash Analyst
Contract: 6 months (Possibility of converted to permanent)
Location: Remote (Occasional travel to London or Hertfordshire office)
Working pattern: Full-time (Monday to Friday)
About the Role
We are seeking a detail-oriented and analytical Order-to-Cash (OTC) Analyst to support the end-to-end Contract Order-to-Cash process. This role is responsible for investigating billing issues, performing reconciliations, identifying root causes of process failures, and ensuring accurate and timely invoicing. The successful candidate will play a key role in improving billing quality, reducing customer queries, and enhancing the overall customer experience.
Key Responsibilities
1. Analyse invoice discrepancies, billing errors, and data mismatches, identifying root causes and supporting resolution.
2. Perform detailed reconciliations across billing files, sales transactions, contracts, pricing, deliveries, and other operational data sources.
3. Support billing corrections, adjustments, manual invoices, credit notes, and financial reconciliations.
4. Review billing run outputs, validate accuracy, and escalate issues where necessary.
5. Investigate and resolve complex customer and stakeholder billing queries.
6. Collaborate with Finance, Technology, Master Data, Shared Services, and third-party partners to implement process improvements and system fixes.
7. Prepare month-end billing reconciliations, journals, franchise fees, rebates, and related financial reporting activities.
8. Maintain strong financial controls, audit trails, and documentation standards.
9. Analyse billing trends, query volumes, and process performance to identify optimisation opportunities.
About You
10. Previous experience in Order-to-Cash, Billing, Accounts Receivable, Credit Control, or a similar finance environment.
11. Strong experience performing reconciliations and resolving billing or data-related issues.
12. Excellent analytical and problem-solving skills with strong attention to detail.
13. Advanced Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
14. Strong communication skills with the ability to explain financial information to both financial and non-financial stakeholders.
15. Comfortable working across multiple teams within a complex business environment.
Desirable
16. Experience with ERP and billing systems such as D365, SAP, Salesforce, or ServiceNow.
17. Knowledge of B2B billing models, master data processes, and continuous improvement methodologies.
18. Experience working with outsourced/shared service providers and high-volume billing environments.