We are looking for an enthusiastic Inside Sales Representative to support customer retention and account growth through proactive outbound engagement with existing customers. Working alongside Regional Sales Managers as part of a regional team, the role focuses on maintaining strong customer relationships, generating opportunities, and supporting regional sales growth.
You will be responsible for proactive outbound calling, with a view to generating appointments, training opportunities, and sales opportunities within the assigned customer base.
You are expected to have strong knowledge of RISCO products along with a good understanding of relevant competitor products.
Key Responsibilities
* Make proactive outbound and follow up calls to the agreed customer base, maintaining strong customer relationships and understanding customer needs.
* Secure and develop Risco Cloud connections, generating Cloud opportunities/deals in HubSpot.
* Build and maintain a regional pipeline of opportunities alongside the respective Regional Sales Manager.
* Identify further sales opportunities within existing accounts and support regional sales growth.
* Support inbound customer activity and arrange customer meetings/demonstrations with Regional Sales Managers where required.
* Provide support and advice on the Risco product range and maintain a good understanding of relevant competitor products.
* Provide customer quotes and pricing in line with company policies, escalating approvals where required.
* Maximize customer retention through regular communication with existing customers.
* Maintain product knowledge, sales skills, and accurate customer activity updates within HubSpot.
* Undertake any other duties reasonably expected by the Company.
* Report customer feedback to relevant managers and participate in weekly meetings, including Risco roadshows and events.
Requirements
* Previous experience in an Inside Sales / Outbound Sales / Customer Account Management role – required.
* Strong verbal and written communication skills.
* Experience working with CRM systems such as HubSpot.
* Good working knowledge of Excel / sales reporting tools.
* Experience within the security industry or with security distributors/manufacturers – advantage.
* Technical aptitude or previous experience working with technical products – advantage.
KPI's
* Monthly Regional sales targets
* Daily outbound call activity targets
* Risco cloud connections
* Progression of open opportunities
* Customer retention and regional growth targets
#J-18808-Ljbffr