*You must have subsidence claims handling experience to be considered*
Job Title: Experience Subsidence Claims Technician
Location: Remote with occasional in-office meetings
Salary: Up to £28k
The Opportunity:
An exciting opportunity awaits to join our award-winning Subsidence Services Division, where you’ll take full ownership of domestic and commercial claims from start to finish.
Your Responsibilities Will Include:
* Managing a portfolio of subsidence claims up to an agreed value
* Acting as the primary point of contact for both customers and clients
* Making technical decisions on your cases once training and licensing are complete
* Producing tailored reports and maintaining accurate action plans for each claim
* Ensuring reserve accuracy and driving claims to a timely resolution
* Liaising with suppliers to monitor progress and service quality
* Communicating updates with all stakeholders throughout the claims process
About You – Knowledge and Experience:
* Previous experience managing subsidence-related insurance claims is essential
* Confident communicator and negotiator, able to explain complex matters clearly and with empathy
* Capable of prioritising and managing a busy caseload efficiently
* Comfortable working in a fast-paced environment and responding to change
* Proactive, empathetic, and focused on delivering a positive customer journey
* Positive, resilient, and open to new technology and process improvement
Skills That Will Be Developed in the Role:
* Comprehensive role-specific training tailored to best practices and system use
* Support towards achieving the Chartered Institute of Loss Adjusters' Cert CILA qualification
* Ongoing professional development through access to leading industry resources
What You’ll Get:
* Qualification Support
* Pension Scheme
* Life Assurance
* Partner Life Assurance
* Private Medical Insurance
* Health Cash Plan
* Dental Insurance
* Employee Assistance Programme
* Bike to Work Scheme
* Eye Test Vouchers
* Income Protection
* Gym Discounts
* Travel Insurance
* Critical Illness Insurance
* Additional Leave Purchase
* Electric Car Lease
Interested? Apply today!