Job Description
Criterion Hospitality is looking for a hands-on Hotel Manager to take full ownership of day-to-day hotel performance.
This is not a desk-based role. We want a visible, decisive leader who leads from the front, drives standards, improves performance quickly, and builds strong, motivated teams.
You will take accountability for operations, guest experience, and commercial results — managing change confidently, controlling costs, and ensuring the hotel performs at its best every day.
Salary: £50k -£55k
Key Skills & Competencies
* Thrives under pressure, manages multiple tasks effectively, and makes sound decisions quickly.
* Comfortable working in a fast-paced environment, prioritising tasks and resolving challenges efficiently.
* Able to adapt quickly, manage competing priorities, and respond proactively to issues.
* Performs well in a dynamic setting, balancing multiple responsibilities with strong problem-solving skills.
* Experienced in managing high-volume workloads while maintaining accuracy and attention to detail.
* Strong leadership, communication, and interpersonal skills.
* Knowledge of hotel management systems (PMS, Opera, etc.).
* Strong financial awareness with a focus on cost control, operational efficiency, and revenue optimisation.
Typical Day-to-Day Responsibilities (Cost & Efficiency Focused)
* Review hotel occupancy and reservations, managing inventory to optimise revenue and minimise waste.
* Analyse daily financial reports, monitor expenditure, and identify cost-saving opportunities.
* Manage staff rotas and labour costs while maintaining high service standards.
* Recommend procurement and supply orders, ensuring cost-effective purchasing.
* Monitor operational efficiency and implement measures to reduce waste and maximise resources.
* Oversee housekeeping and maintenance operations to ensure efficient resource use and cost control.
* Address guest complaints promptly while balancing service quality with operational efficiency.
* Ensure compliance with all health, safety, and operational policies in a cost-conscious manner.
What You Bring
5–10 years’ hotel or senior operational experience, ideally within budget or high-volume environments (such as EasyHotel, Travelodge, Premier Inn or similar), with a hands-on leadership style, proven experience driving performance and operational change, strong commercial awareness focused on costs and results, and excellent communication and practical problem-solving skills.