Overview
UK & Europe Recruitment Specialist @ BULL IT SERVICES
Role Summary/Purpose: Technical Network lead role, responsible for supporting the Network Infrastructure and associated DC services. This includes operational and administrative tasks under an ITIL framework. This role is to lead a NOC team and deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments. This role requires a strong architect level knowledge of network and network security.
Responsibilities
* Lead a NOC team and deliver Network Service Requests, Incident resolution, and Change execution for the Data Centre’s network environments.
* Perform operational and administrative tasks under an ITIL framework.
* Provide on-call operational support (P1), subject to scheduling.
* Support network environments across two UK Data Centres and six manufacturing sites in the south of England.
* Assist in-house ticket analysis, workgroup management, and escalations; support service utilities underpinning regional IT operations (Monitoring & Alerting products).
* Develop and follow change control processes to ensure compliance and protect service; follow asset management processes to improve CMDB accuracy.
* Document and control Standard Operating Procedures (SOPs) for IT processes.
* Diagnose and resolve technical operational incidents and requests; emphasis on rapid, accurate analysis and resolution.
* Promote an “Automation First” mindset and deliver best-fit automation use cases.
* Collaborate with Linux, Windows, and Database teams and support cyber security, applications, and infrastructure groups in the region.
Qualifications/Requirements
* UKSV SC Clearance.
* Strong network data and security knowledge; CCIE-level networking knowledge.
* Experience configuring routers, switches, and firewalls.
* Experience in NoC / incident handling and supporting network technologies (routing/switching, firewalls, load balancers, proxies) across multiple data centres; familiarity with OEMs such as Cisco, Fortinet, Check Point, and F5.
* Experience with alerting and monitoring tools (e.g., Cisco Catalyst Centre, PRTG, Nagios).
* Experience with packet analysis and low-level troubleshooting.
* Experience with ITSM tools (e.g., ServiceNow).
* Strong verbal and written communication skills.
* Experience with asset management and CMDB processes.
* Willingness to operate in a role requiring on-call support and cross-team collaboration.
* Demonstrated ability to document procedures and support regional IT operations.
Desired Characteristics
* Technical understanding of data centre architecture, infrastructure, and service management.
* Experience with enterprise network design/architecture, including HLD/LLD, and presenting solutions to approval boards.
* Experience with network automation tooling and techniques.
* Experience with load balancers and proxies.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
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