This role is pivotal in driving operational excellence and cultural transformation across the UK-wide legal PA function. The individual will have direct line management responsibility for the legal PAs, while team administrators will continue to be line managed by the PA Services Coordinator. A key focus will be on employee relations, stakeholder engagement, and leading change initiatives that challenge traditional ways of working.,
* Lead and inspire the PA/TA team, ensuring high standards of performance, engagement, and professional development.
* Champion a culture of continuous improvement, actively seeking out and implementing changes that challenge the status quo.
* Drive resource optimisation, assessing team capacity and workflow distribution to maximise efficiency across local and national teams.
* Build strong relationships with stakeholders including partners, business managers, and PA Services Managers to ensure alignment and proactive support.
* Oversee utilisation of external services (e.g. Morae/Document Services), ensuring quality control and timely delivery through regular liaison and feedback loops.
* Manage team operations including overtime authorisation, holiday and sickness tracking, and return‑to‑work interviews.
* Lead recruitment processes for support staff, including business case development, stakeholder engagement, and interview management.
* Conduct performance reviews and mentoring with a focus on development, accountability, and ER best practice.
* Facilitate regular team meetings, ensuring clear documentation of actions and outcomes.
* Act as a change agent, promoting new ways of working and embedding a forward‑thinking mindset across the team.
* We are seeking a dynamic and strategic leader with:
o Proven experience in employee relations, including performance management, conflict resolution, and team development.
o Strong stakeholder management skills, with the ability to influence and collaborate across diverse business areas.
o A track record of leading change, driving innovation, and challenging legacy processes.
o Expertise in resource management, with a focus on identifying efficiencies and improving service delivery.
o Excellent communication and organisational skills, with the ability to manage multiple priorities and maintain high standards under pressure.
o Experience in administrative support and team leadership.
* Here at Pinsent Masons we bring together the best people to get the job done. We're naturally curious, constantly learning, listening, and growing. We'll truly value your ideas. You'll be joining an award‑winning, hardworking and commercially minded team, where you'll have the opportunity to work with leading experts and form meaningful relationships, while making a difference. You'll get the opportunity to be involved in varied and challenging work. Working in an open and supportive environment, to deliver outstanding results. We are a Disability Confident and top Stonewall employer, a Valuable 500 member, a founding member of the Mindful Business Charter, signatory of the Race at Work Charter and a proud partner of Neurodiversity in Law. We encourage and value different ideas and styles of thinking. It's with different perspectives that we'll find solutions to our clients' most complex challenges. It's how we'll deliver outstanding results today, and tomorrow. We want everybody attending an interview to be comfortable and able to fully demonstrate their experience and talents.
* Carers' leave (up to five paid days' leave towards caring responsibilities)
* 25 days' annual leave entitlement and the opportunity to purchase or roll over 5 days.
* Contributory pension of up to 5%
* Private healthcare policy
* Death in service cover (4 x base salary)
* Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan.
* Cycle to work scheme.
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