Job Title: Customer Service Advisor - Initial Contact Worker Location: Havering Contract: Full-time temp Pay Rate: £16.84 PAYE hour Start Date: Urgent - Immediate Start Are you passionate about making a difference in the lives of vulnerable adults and their carers? We are seeking an enthusiastic and dedicated Initial Contact Worker / Customer Advisor to join our vibrant Havering Access Team (HAT)! About Us: The Havering Access Team is the gateway to Adult Social Care, delivering timely and effective support to our community. We thrive in a fast-paced, multidisciplinary environment, where every day is an opportunity to impact lives positively. What You'll Do: As the first point of contact for Adult Social Care inquiries, your role will be crucial in providing information, advice, and support. You'll work closely with a team of professionals to ensure that residents receive the care they need. Key Responsibilities Include: Manage inquiries via phone, email, and face-to-face interactions. Deliver clear, accurate, and empathetic guidance to residents and carers. Process referrals and gather relevant information for appropriate teams. Maintain accurate records on our Adult Social Care database. Conduct strengths-based conversations, focusing on individual needs. Collaborate in a high-pressure environment to ensure timely responses. What We're Looking For: Knowledge of relevant legislation (Care Act 2014,...