JOB TITLE: Valeting Support Manager
IMMEDIATE MANAGER: Valeting Services Manager
About the Role:
As a Valeting Support Manager you will support our Contract Managers in growing and maintaining high-performing valeting operations. This is a hands-on role focused on operational excellence, compliance, and maintaining the highest brand standards through regular site visits, coaching, and audits.
This role is field based in: Peterborough, Huntingdon and Cambridge.
This role will include the option of a company car or car allowance.
Key Responsibilities:
* Support, coach, and train site teams to deliver exceptional results and uphold company standards.
* Conduct daily checks across assigned sites to ensure compliance and performance consistency.
* Carry out quarterly SAS (Safety and Standards) visits within your region.
* Deliver and coordinate training sessions for new valeting site launches.
* Attend key site meetings and contribute to continuous operational improvement.
* Manage two operational regions, including:
o 4 days per week visiting 4–5 stores daily auditing.
o Availability to work two weekends per month as part of the rota.
o 1 day per week dedicated to development, SAS, and reviews with the Head of Valeting.
o Flexibility to adapt to operational requirements.
* Review declined work orders and follow up on action points.
* Participate in weekly Regional Teams calls.
* Complete 3 contractor audits and 4 near-miss reports per quarter.
* Undertake overnight stays as required to support site visits and operational needs.
Requirements:
* Excellent communication, organisational, and interpersonal skills.
* Previous experience in retail or valeting operations is advantageous but not essential.
* Highly self-motivated and capable of working independently.
* Strong diary and time management abilities.
* Willingness to travel extensively and work flexibly to meet business demands.