Are you a friendly, organised, and compassionateindividual looking to be the welcoming face of a busy and supportive healthcareteam? We are seeking a Receptionist / Patient Care Advisor tojoin our practice and play a vital role in ensuring that every patient receivesthe highest standard of care and service.
About the Role:
Job summary
Are you a friendly, organised, and compassionateindividual looking to be the welcoming face of a busy and supportive healthcareteam? We are seeking a Receptionist / Patient Care Advisor tojoin our practice and play a vital role in ensuring that every patient receivesthe highest standard of care and service.
About the Role:
As a key member of our reception team, you will:
Greet, assist, and direct patients courteouslyand efficientlywhether in person or over the phone.
Help patients access the right healthcareprofessionals and services promptly.
Provide general administrative support to thepractice team to ensure smooth day-to-day operations.
Participate in a rota covering the switchboard,front desk, scanning, and filing duties.
You will also be part of a collaborative team, expectedto occasionally cover shifts during staff holidays or sickness, including someevenings and weekend sessions.
Main duties of the job
Reception & Front Desk
Welcome patients and visitors in a professional,approachable manner
Handle appointment bookings, repeatprescriptions, and home visit requests
Administrative Support
Manage incoming and outgoing communications,scanning, filing, and data entry
Process online requests through systmconnect,and clinical tasks using SystmOne
Communication
Provide clear, effective communication withpatients, carers, and clinical staff
Maintain confidentiality and sensitivity at alltimes
Operational Duties
Assist with opening/closing the premises andensuring adherence to security protocols
Keep clinical rooms tidy
About us
Why Join Us?
Be part of a supportive and friendly team thatvalues each members contribution
Make a meaningful impact on the lives of ourpatients every day
Gain experience in a dynamic healthcareenvironment with potential for growth
Job description
Job responsibilities
Are you a friendly, organised, and compassionateindividual looking to be the welcoming face of a busy and supportive healthcareteam? We are seeking a Patient Care Advisor tojoin our practice and play a vital role in ensuring that every patient receivesthe highest standard of care and service.
About the Role:
As a key member of our reception team, you will:
Greet, assist, and direct patients courteouslyand efficientlywhether in person or over the phone.
Help patients access the right healthcareprofessionals and services promptly.
Provide general administrative support to thepractice team to ensure smooth day-to-day operations.
Participate in a rota covering the switchboard,front desk, scanning, and filing duties.
You will also be part of a collaborative team, expectedto occasionally cover shifts during staff holidays or sickness, including someevenings and weekend sessions.
Key Responsibilities:
Reception and Front Desk
Welcome patients and visitors in a professional,approachable manner
Handle appointment bookings, repeatprescriptions, and home visit requests
Administrative Support
Manage incoming and outgoing communications,scanning, filing, and data entry
Process online requests through systmconnect,and clinical tasks using SystmOne
Communication
Provide clear, effective communication withpatients, carers, and clinical staff
Maintain confidentiality and sensitivity at alltimes
Operational Duties
Assist with opening/closing the premises andensuring adherence to security protocols
Keep clinical rooms tidy
What Were Looking For:
Excellent communication and interpersonal skills
Strong IT skills and comfort with using acomputerised clinical system
Ability to remain calm, organised, and proactivein a fast-paced environment
Flexibility to adapt to changing needs and covershifts when required
Respect for confidentiality, equality,diversity, and professional conduct
Training & Development:
We offer full induction and ongoing training to help you succeed, including:
Annual performance reviews
Support for professional development
Opportunities to participate in audits andservice improvements
Why Join Us?
Be part of a supportive and friendly team thatvalues each members contribution
Make a meaningful impact on the lives of ourpatients every day
Gain experience in a dynamic healthcareenvironment with potential for growth
Person Specification
Experience
Essential
* IT literacy: Proficient with Microsoft Office (Word, Outlook, Excel)
* Verbal communication: Clear, polite, and effective communicator with a friendly and professional telephone manner.
* Written communication: Able to take messages accurately, write concise notes, and handle correspondence.
* Interpersonal skills: Ability to communicate sensitively and respectfully with patients, staff, and external contacts.
Desirable
* NVQ Level 2/3 in Customer Service or Business Administration.
* First Aid or Basic Life Support certification.
* Experience working in an NHS/primary care setting.
* Familiarity with NHS appointment protocols and medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
St Peter’s Medical Centre
Address
Oxford Street
Brighton
BN1 4LA
Employer's website
https://stpetersmedicalcentre.co.uk/ (Opens in a new tab)
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