Telesales Representative (Full Sales Cycle)
Location: Aylesbury, HP19 8UP
Company: Coldene Engineering Solutions
Job Type: Full-time
About Coldene Engineering Solutions
At Coldene Engineering Solutions, we pride ourselves on delivering high-quality, innovative engineering products and outstanding customer support. As a small but dynamic team, we offer a unique opportunity for sales professionals to play an active role in every stage of the sales process — from initial contact to order fulfilment and ongoing account management.
About the Role
We are looking for an experienced and confident Telesales Representative to join our growing business. In this role, you’ll take ownership of the entire sales journey: identifying opportunities, managing client relationships, liaising with suppliers, and ensuring a seamless experience from first contact through to delivery.
This is an ideal role for someone who thrives in a small company environment, enjoys variety, and is eager to make a meaningful impact.
Telesales Representative Key Responsibilities
* Client Relationship Management
* Be the main point of contact for existing customers, delivering proactive support and nurturing long-term relationships
* Handle client enquiries, resolve issues efficiently, and ensure a high level of satisfaction
* New Business Development
* Identify and engage prospective customers via phone and email
* Follow up on leads and build a robust pipeline of new opportunities
* Full-Cycle Sales Execution
* Prepare and issue quotes, process sales orders, and ensure accurate handover to production/logistics
* Coordinate directly with suppliers to confirm pricing, lead times, and availability
* Liaise with internal teams to ensure smooth order fulfilment and customer communication
* Product Knowledge
* Develop a strong technical understanding of our product range
* Confidently communicate the benefits and applications of our solutions tailored to customer needs
* Sales Admin & Reporting
* Maintain up-to-date records using CRM systems and Microsoft Office tools
* Provide regular updates on activity, pipeline status, and client feedback
What We’re Looking For
* Proven success in telephone-based sales and client relationship management
* Confident communicator with excellent phone presence and interpersonal skills
* Strong organisational skills and the ability to manage multiple responsibilities
* Commercially aware with a hands-on approach to solving client needs
* Comfortable with CRM systems and Microsoft Office (especially Outlook, Excel)
* Engineering/technical product knowledge is a plus but not essential
What We Offer
* Competitive base salary (£25,000–£30,000) + commission
* Real influence in a growing business where your input is valued
* Full involvement in the sales cycle —
* Ongoing development and learning opportunities
* Supportive and collaborative team culture
* Comprehensive benefits package
Interested?
If you're an experienced sales professional looking for a role where you’re involved from start to finish — and where your voice matters — we’d love to hear from you.
Please note: No agencies.
Coldene Engineering Solutions is an equal opportunity employer. We value diversity and are committed to creating an inclusive working environment for all