Salary: £48,000 - 72,000 per year Requirements: Previous experience in a busy IT Service Desk or Support environment. Strong knowledge of Microsoft technologies including Azure, Exchange Online, Active Directory, Intune and Microsoft 365. Experience supporting virtualised and hybrid cloud environments. Knowledge of Citrix, Remote Desktop Services and endpoint management. Understanding of networking fundamentals and IT service management processes. Excellent troubleshooting, communication and customer service skills. A proactive approach with the ability to perform well under pressure. Desirable: ITIL, Azure Fundamentals, CompTIA or similar certifications. Desirable: Experience with Microsoft Dynamics, PowerApps or Salesforce. Desirable: Previous experience within legal, claims or fleet management environments. Responsibilities: Act as an escalation point for complex application and infrastructure issues. Provide technical support via phone, email and onsite assistance. Mentor and support junior Service Desk team members. Manage and resolve incidents, service requests and user issues efficiently. Maintain technical documentation and contribute to our knowledge base. Liaise with third-party suppliers to ensure timely resolution of support tickets. Support business-critical applications, telephony systems and core IT services. Technologies: Active Directory Azure Citrix Cloud Support ITIL Microsoft 365 Salesforce Office 365 More: We are seeking an experienced Senior IT Support Analyst to join our Technology team on a 35-hour working week, Monday to Friday on a rota between 7:00am and 7:00pm, with 1 in 6 weekend on-call support. This is an excellent opportunity for a skilled IT professional who enjoys solving complex technical issues, mentoring colleagues, and delivering outstanding customer support. You will join a supportive, fast-paced technology team and have the opportunity to work across key business systems and services. last updated 24 week of 2026