Grounds & Caretaking Contract Manager
Location: Hybrid – Barking / Home
Salary: £50,000 - £62,000 per annum
Type: Permanent, Full-time
Recruiter: Goodman Masson (on behalf of B&D Reside)
Goodman Masson is proud to be exclusively partnering with B&D Reside, a dynamic and fast-growing housing company wholly owned by the London Borough of Barking & Dagenham, in the search for a Grounds & Caretaking Contract Manager.
This is an exciting opportunity for a proactive and experienced professional to play a pivotal role in shaping and delivering high-quality estate services across a growing portfolio. As part of a mission-driven organisation committed to delivering homes and communities that people are proud to live in, this role offers both purpose and progression.
The Role:
Reporting to the Contract and Delivery Lead, you will oversee the day-to-day management and performance of grounds maintenance and caretaking contracts. You'll ensure services are delivered to a consistently high standard – keeping communities clean, safe, and welcoming for residents.
This is a key role for someone who thrives on driving contractor performance, working cross-functionally with internal teams, and making visible improvements to places people call home.
Key Responsibilities:
Full ownership of monthly contract performance reporting for grounds and caretaking services
Supervision of external contractors and service providers within agreed budgets and quality standards
Monitor KPIs and identify areas for continuous improvement and service innovation
Lead on service-related complaints, incidents and escalations, ensuring prompt resolution
Collaborate with stakeholders to ensure resident needs and expectations are met
Provide accurate financial oversight, forecasting, and cost control in partnership with the finance team
Foster a culture of customer focus and continuous resident engagement
What We’re Looking For:
Essential:
Proven experience managing third-party contracts and supplier performance
Strong track record of stakeholder and contractor relationship management
Data-driven with the ability to interpret performance metrics and initiate improvement plans
Experience in financial management, budgeting and reporting
Confident in managing complaints and service queries with a resident-first approach
Able to work independently and manage a varied workload with competing priorities
Strong IT and reporting skills
Committed to equality, diversity, and inclusive service delivery
Desirable:
Professional qualification in a relevant field (e.g., Building Services, Property Management)
Working knowledge of housing systems and practices
Why Join B&D Reside?
B&D Reside is at an exciting stage of growth, managing an expanding portfolio of high-quality homes and regeneration projects. With a strong social purpose at its core, the organisation offers a unique opportunity to shape services from the ground up and make a lasting impact on local communities.
As a newly established but ambitious team, you’ll join a supportive, collaborative, and forward-thinking environment where your voice is heard and your work truly matters.
Interested?
To find out more or to apply, please contact Jack Benson at Goodman Masson:
(url removed)
We look forward to hearing from you