Requirements
* Previous experience working in-house within a product team (not just agency or consultancy experience)
* Evidence of experimenting with AI tools to enhance your research process (for example in planning, synthesis, analysis, or operational efficiency) while maintaining research rigour and critical thinking
* The ability to clearly demonstrate how your research influenced product decisions and outcomes
* Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis
* Hands‑on experience with qualitative methods such as interviews (moderated and unmoderated), diary studies, and card sorting
* Experience leading research from problem framing through to evaluation and impact measurement
* The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency
* Strong storytelling and communication skills
What the job involves
* We’re looking for a mid‑weight User Researcher to join our Product Design team at Experian
* You’ll be joining a small, growing User Research team, playing a key role in shaping the user experience across two of our product domains
* You’ll help us understand our customers deeply and make confident, evidence‑based decisions
* Working in‑house as part of a cross‑functional product team, you’ll collaborate closely with designers, product managers, and engineers to plan and run research that drives meaningful impact from early discovery through to post‑launch evaluation
* You’ll report into our Lead User Researcher and be supported to grow your craft, stretch your thinking, and help define what great research looks like at Experian
* Partner with designers and product managers to identify research opportunities across the end‑to‑end product lifecycle
* Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to card sorts and concept testing
* Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy
* Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence
* Synthesise findings into clear, actionable insights that influence product direction and measurable outcomes
* Champion the voice of the customer across teams, helping others see how research drives impact
* Contribute to evolving our research practice, operations, tools, and ways of working across domains
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